PRIVACY POLICY

• Introduction: At MoonRise Health, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
• Data Collection: We collect only the data necessary to provide our services, including:
• Personal Details: Name, email, and other contact information.
• Health Information: Any health data you provide during the onboarding process.
• Use of Data: Your data is used to:
• Provide and improve our services.
• Personalize your experience.
• Communicate with you about your progress and updates.
• No Third-Party Advertising: We do not share your data with third-party advertisers. Your information is solely used to enhance your experience with MoonRise Health.
• User Control: You can control your data through your account settings. Opt-in or opt-out of communications and data collection as per your preference.
• Data Security: We employ industry-standard security measures, including encryption, to protect your data.
• Data Retention: Your data is retained only as long as necessary to fulfill the purposes outlined in this policy. You can request deletion of your data at any time.
• Your Rights: You have the right to access, correct, delete, or transfer your data. Contact us to exercise these rights.
• Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• Contact Us: For any privacy-related concerns, please contact us at support@moonrise.health.

• Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
• Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
• Email Marketing/SendInBlue: Their Privacy Policy can be viewed at https://www.sendinblue.com/legal/termsofuse/
• Crisp for customer management: https://crisp.chat/fr/privacy/
• Hotjar for website tracking: https://www.hotjar.com/legal/policies/privacy/
• Movement for delivering content: https://movement.so/legal/privacy-policy
• Zoom for communications: https://explore.zoom.us/en/privacy/
• Payments: We third-party services for payment processing (e.g. payment processors). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
• Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy
• Third-Party Services: Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Behavioral Remarketing: The Company uses remarketing services to advertise on third-party websites to You after You visited our Service.

• Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies.
• Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

The third-party vendors we use are:

• Google Ads (AdWords): Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
• Facebook: Remarketing service is provided by Facebook Inc.You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
• Your Rights under the GDPR: The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
• Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
• Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
• Exercising of Your GDPR Data Protection Rights: You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
• You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
• We cannot respond to Your request or provide You with the required information if We cannot:
• Verify Your identity or authority to make the request
• And confirm that the personal information relates to You
• Website: You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service
• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
• The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.
• “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices
• “Limit Ad Tracking” on iOS devices
• You can also stop the collection of location information from Your mobile device by changing the preference on Your mobile device.